Steve and I were pretty excited at the end of the last blog because although BGE couldn't make any promises, they did say they'd be able to start by the middle of last week, a few days sooner than the August 20th start date. We were ecstatic to see that they delivered the supplies last Tuesday, so that made us think they'd start the work Wednesday, however Wednesday came and went with nothing done. My impatience level was probably 20% at that point because Wednesday is technically middle of the week, but maybe their definition meant Thursday. Steve reached out to Matthew at BGE to ask if the work was starting that week. He replied and apparently the middle of the week actually meant Friday.
On Friday, I was in a meeting at 10:30 but saw my cell phone ring with BGE's number and I felt my blood pressure instantly rise. I called Matthew back after the meeting to find out what was going on. To his credit, I was impressed that he called to tell me they ran into an issue. Like I mentioned before, as long as I'm in the loop, I really am a nice customer. He explained while digging, they ran into an old foundation and they will need to dig that out, adding an extra day to the job. I let him know I appreciated him keeping us in the loop about this.
Steve and I went to the house on Saturday and we were a little disappointed to see that they ripped up the Comcast line and threw it away in the dumpster at the house. While this is frustrating, we don't need Comcast to move in. But we did email Matthew to ask how we go about fixing this. On Monday, he let us know he'd talk to the contractors. We thought that meant he would ask them right away on Monday, because we didn't want them ripping out the entire line if they didn't have to. We didn't hear from him all day after that.
Now Mathew tried to set my expectations early on that all the work they need to do is "weather permitting." My definition of that is that they can't work in rain which seems obvious since they are working with electricity. However, when there isn't rain, I expect work to be done until it starts. Monday's weather was cloudy and overcast all day, but it was 78 degrees and never rained. Sounds like a perfect day in the construction world, right? Well they didn't work at all and we have no idea why. Keep in mind this was also the day the project was initially supposed to start. My impatience meter was probably at 80% on this day. There was absolutely no excuse to not work that day. Since I was already pretty frustrated at this point, Steve emailed Matthew asking when they'd be working again so that Victor can talk to them about the work they need to do and when we can schedule other contractors around them. No response on Tuesday.
Tuesday was a rainy day, so I was prepared to not take anything out on BGE because I knew they wouldn't be able to work. But this is the day I blew up. Steve stopped at the house on Tuesday to check if anything happened because it didn't rain until later in the day. While there, he ran into Victor who seemed to be just as frustrated as we were that nothing happened either Monday or Tuesday. He told Steve that the rain didn't even start in the area until noon, so that was another half day that the contractor wasted. There are a ton of little things that need to happen in order to get occupancy and all of it is waiting on power. Knowing there was more time that went by that they didn't work and knowing that Victor was just as frustrated, I was done. Impatience meter went through the roof. I told Steve it was time for Bad Cop Becky because I wasn't going to let them waste another day of no rain, and the weather since Wednesday has been perfect!
I would have called Matthew, but I knew he wouldn't be there and I also knew he had a conference call with the contractor early the next morning. So I emailed him letting him know that it is unacceptable that the last day and a half went by with no work and I expected better given how frustrating this whole process with BGE has been. I had an email back from him before his call with Ferguson (the contractor) and it didn't help because it was a lot of "man-splaining" about the process and no apology for our frustrations and holding everything up on our house. I had enough sense to call Steve before replying and Steve told me to thank him for clarifying the process and that I look forward to hearing what Ferguson's plan is. I'm the bad cop, Steve's the level-headed one. Matthew wrote back pretty quickly with the empathy I would have expected the first time.
I don't like being the bad cop. I really don't. I felt terrible the night before knowing what Matthew was going to read first thing in the morning. But sometimes, it needs to be done and it worked. Ferguson committed to working the rest of the week and Matthew told them that they are to let him know if anything in their schedule changes and why, so Matthew can let us know. Even though I demanded to know why they let a day and a half go by without working, he was smart to leave that answer out of his email back to us. I'm sure it was an answer I wouldn't have liked.
As promised, Ferguson worked full days on Wednesday and Thursday and got a lot of the work done. Matthew let us know that the project completion is still Monday and as long as they are working, I'm fine. We also heard from Matthew that Ferguson had already reached out to Comcast to fix the line they ripped up, so that's at least in the works too. Unfortunately, Ferguson didn't work today. We tried Steve's approach first today and he sent an email making sure they still plan to be done Monday even though they didn't work. If Matthew has an ounce of sense, he will make sure they do. Otherwise the bad cop will be coming back out. :-( And that's where we are now in the BGE saga.
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| Last Friday's progress - they made it down the common drive to the spool you see in the distance past my car. |
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| The chunks of foundation they ran into. |
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| Wednesday's progress - all the underground work was done |
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| Transformer was installed on Thursday |
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| Finally have our double oven installed!! |
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| Well tank was installed - this is a big step needed towards occupancy! |
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| Beth is seriously the best! She helped us get the land where we built and she sold our house in 4 days! Let me know if you need a real estate agent! Plus she brought beer! :-) |


































